Are you licensed?
Yes. We are licensed by the Illinois Department of Public Health as a Home Services Agency.
employees bonded and insured?
Yes. Employees are fully insured with general and professional liability
insurance, dishonesty bond, and worker's compensation.
What kind of special equipment might we need to put in my parent's
Depending on diagnosis, may need shower chair, grab bars, toilet
seat extender, or gait belt (for lifting). Our professional staff
will be happy to discuss your situation and address all of your
How much notice do you need to get services started?
As much as possible, but can generally get started within a few
What happens if an employee is ill or unable to come to work?
ACT prepares for this unlikely event by having a full back up employee
roster as well as an "on call" employee always prepared
Do we always get the same employee?
We like to have at least two employees who are familiar with you
and your needs, this ensures the best continuity of care for your
What if my parent doesn't like the person that you send?
We understand that sometimes personalities don't match. If this
should occur, we will work with you to set up a more
Can the employee take my parent to appointments?
Yes. If the employee uses their own vehicle, mileage will be charged
to the client.
Who does your employee call if there is a problem?
Any problems are reported immediately to the ACT office (24 hours
a day). We advise the employee on how to proceed to resolve the
of A Caring Touch of McLean County, Inc