Are your employees bonded and insured?
Yes. Employees are fully insured with general and professional liability insurance, dishonesty bond, and worker's compensation.

What kind of special equipment might we need to put in my parent's home?
Depending on diagnosis, may need shower chair, grab bars, toilet seat extender, or gait belt (for lifting). Our professional staff will be happy to discuss your situation and address all of your special needs.

How much notice do you need to get services started?
As much as possible, but can generally get started within a few hours.

What happens if an employee is ill or unable to come to work?
ACT prepares for this unlikely event by having a full back up employee roster as well as an "on call" employee always prepared to step-in.

Do we always get the same employee?
We like to have at least two employees who are familiar with you and your needs, this ensures the best continuity of care for your loved one.

What if my parent doesn't like the person that you send?
We understand that sometimes personalities don't match. If this should occur, we will work with you and your dad to set up a more appropriate match.

Can the employee take my parent to appointments?
Yes. If the employee uses their own vehicle, mileage will be charged to the client.

Who does your employee call if there is a problem?
Any problems are reported immediately to the ACT office (24 hours a day). We advise the employee on how to proceed to resolve the problem.